Returns & Refunds Policy
We stand behind our premium gelato quality and are committed to your satisfaction.
Our Commitment to You
At Fior Di Latte, we take pride in crafting premium gelato using the finest ingredients. If you're not completely satisfied with your order, we'll work with you to make it right. Your happiness is our priority.
What We Cover
Quality Guarantee
If you're not satisfied with the quality of your gelato, contact us within 24 hours
Wrong Order
If you received the wrong flavor or order, we'll replace it immediately
Damaged Delivery
If your order arrives damaged due to delivery issues, we'll provide a full refund
Temperature Issues
If your gelato arrives melted or not properly frozen, we'll replace it
How Returns & Refunds Work
Contact Us
Reach out within 24 hours via phone, email, or our contact form
Include your order number and description of the issue
Assessment
We'll review your concern and determine the best solution
This usually takes 1-2 business hours
Resolution
We'll provide a replacement, refund, or store credit
Refunds processed within 3-5 business days
Important Information
Time Limit
Returns must be reported within 24 hours of delivery
Refund Methods
Refunds are processed to the original payment method within 3-5 business days
Store Credit
Store credit is available and never expires
Contact Information
Include your order number when contacting us about returns
What We Don't Cover
- •Orders reported after 24 hours of delivery
- •Change of mind after consumption
- •Orders that have been stored improperly by the customer
- •Custom orders that were made to specific customer requirements
Need to Return Something?
Contact us immediately if you need to return or exchange your order. We're here to help!