Fior Di Latte FAQ

Question 1

What is Fior Di Latte?

Accepted Answer

Fior Di Latte is a premium gelato and artisan products company based in Kenya. We craft farm-fresh gelato using traditional Italian methods with locally sourced ingredients.

Question 2

Where are you located?

Accepted Answer

We have two locations: Lavington Mall in Nairobi and Adventure Farm in Karen, Nairobi. You can also order online for delivery.

Question 3

What makes your gelato special?

Accepted Answer

Our gelato is made using traditional Italian methods with locally sourced, farm-fresh ingredients. We use natural flavors and avoid artificial preservatives.

Question 4

What flavors do you offer?

Accepted Answer

We offer a wide variety of flavors including classic gelato (vanilla, chocolate, strawberry), sorbets, seasonal flavors, and unique combinations. Check our flavors page for the complete list.

Question 5

Do you have dairy-free options?

Accepted Answer

Yes! We offer several dairy-free sorbets and vegan gelato options. All our sorbets are naturally dairy-free.

Question 6

Can I order custom flavors?

Accepted Answer

Yes, we offer custom flavor creation for special events and bulk orders. Contact us at least 48 hours in advance for custom requests.

Question 7

Do you sell cakes?

Accepted Answer

Yes, we offer gelato cakes and ice cream cakes for special occasions. Pre-orders are recommended.

Question 8

How do I place an order?

Accepted Answer

You can order online through our website, visit our physical locations, or call us at +254 700 000 000.

Question 9

What are your delivery areas?

Accepted Answer

We deliver within Nairobi and surrounding areas. Delivery fees vary by location. Free delivery on orders over KES 2,000.

Question 10

How long does delivery take?

Accepted Answer

Standard delivery takes 2-4 hours within Nairobi. Express delivery (1-2 hours) is available for an additional fee.

Question 11

Can I schedule delivery for later?

Accepted Answer

Yes, you can schedule delivery up to 7 days in advance. Perfect for parties and special events.

Question 12

How does the loyalty program work?

Accepted Answer

For every purchase, you earn points and fill positions on your loyalty card. Complete 10 purchases to earn a FREE cone or cup!

Question 13

How do I track my loyalty points?

Accepted Answer

You can track your loyalty progress through your account dashboard or by visiting our loyalty card page.

Question 14

Do loyalty rewards expire?

Accepted Answer

Loyalty rewards do not expire, but we recommend using them within 6 months for the best experience.

Question 15

What payment methods do you accept?

Accepted Answer

We accept MPesa, Visa, Mastercard, and cash on delivery. All payments are processed securely.

Question 16

What is your return policy?

Accepted Answer

If you're not satisfied with your order, contact us within 24 hours. We'll work with you to make it right.

Question 17

Can I cancel my order?

Accepted Answer

Orders can be cancelled within 30 minutes of placement. Contact us immediately if you need to cancel.

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