Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: January 1, 2025
Our Commitment to Your Privacy
At Fior Di Latte, we are committed to protecting your personal information and privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Name and contact information (email, phone number, address)
- Payment information (processed securely through our payment partners)
- Order history and preferences
- Account credentials (if you create an account)
- Communication preferences
Usage Information
We automatically collect certain information when you use our services:
- Device information (IP address, browser type, operating system)
- Website usage data (pages visited, time spent, click patterns)
- Location data (general geographic location)
- Cookies and similar tracking technologies
How We Use Your Information
Service Delivery
Process orders, provide customer support, and deliver products
Communication
Send order confirmations, updates, and respond to inquiries
Personalization
Customize your experience and recommend products you might like
Marketing
Send promotional materials (with your consent) and loyalty program updates
Analytics
Improve our services, website functionality, and user experience
Legal Compliance
Comply with legal obligations and protect our rights
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
With trusted third parties who help us operate our business (payment processors, delivery services)
Legal Requirements
When required by law or to protect our rights and safety
Business Transfers
In connection with a merger, acquisition, or sale of assets
Consent
When you have given us explicit consent to share your information
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication procedures
- Secure payment processing through certified providers
- Employee training on data protection practices
Your Rights
You have certain rights regarding your personal information:
Access
Request access to your personal information we hold
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information (subject to legal requirements)
Portability
Request transfer of your data to another service provider
Opt-out
Opt out of marketing communications at any time
Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and recommendations
- Improve website functionality and performance
You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: hello@fiordilatte.co.ke
Phone: +254 700 000 000
Address: Lavington Mall, Nairobi / Adventure Farm, Karen